Pre-Purchase Design/Mockup Fee

Regular price $ 50.00

Want to see a design mockup or proof BEFORE you buy? Add this to your cart and message me with the details of the item you are looking at and I'll do a proof for you so you can get an idea of what your finished product would look like. If you decide to order, the design fee will be credited towards that order.

Please allow 3-5 days for me to create your proof once I have all the necessary info. If you have a logo you'd like to incorporate, please message it to me as an attachment in the highest resolution possible - I can open jpeg, gif, png, pdf and svg files.

QUESTIONS & ANSWERS

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CANCELLATIONS

Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase.  After this time, it is very likely we've already begun to make your item(s).  

SHIPPING

Items will ship the most cost-effective method, via UPS, FedEx or USPS by either First Class mail, Priority Mail or Parcel Post. All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping. You may purchase insurance and tracking at an additional cost. Please message me for those details.

Shipping times vary from state to state. If you require expedited shipping, please select that option at checkout. Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline (especially during the winter months). Refunds for shipping or items that are not delivered within the time frame given by USPS or that you do not receive although tracking information shows delivered, will not be given UNLESS you've paid for Express or other guaranteed services which USPS refunds.

If you wish to purchase insurance for your item(s), please message me prior to placing your order.

RETURN POLICY

Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.

Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.

In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.