I'm currently running about 2-3 weeks out on production...thank you for your patience while I get caught up!
This listing is for one (1) rustic picture holder. They are made from reclaimed wood, a small clip is attached for hanging the photo, patterned paper is attached and sealed to the front side, and twine is wrapped around the lower portion. Twine can be attached for hanging as well. When placing your order, please message me with the following information:
1. Wood stain or paint color
2. Two color preferences for the pattern
3. Masculine, feminine or neutral design
Because these are made with reclaimed wood, no two are alike. Some wood is lighter, other wood is darker - age and exposure to the elements typically determine this. Each is unique and original! I do not cover nail holes, knots in the wood or other imperfections...those add to the character of the piece! I do my best to get within 1/2 inch of approximate measurements listed for this item.
*When placing your order, you must provide the best way for me to contact you in the event I need additional information to complete your order, or if your item is customized and requires that I send a proof for your approval prior to making your item. If your item is personalized in any way, a proof will be sent once you have placed your order and before I make your item. I do not send proofs prior to purchase.*Please message me in the Seller Note section at checkout with any questions or special requests.Colors on your computer may vary from the actual colors in our color chart depending on your screen resolution and picture quality. Plush strives to depict accurate colors in its listings. Please let us know if you have any questions prior to placing your order.Please allow 7-10 business days for production and shipping. Whenever possible, we recycle shipping boxes and supplies in order to keep prices down.
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
Items will ship the most cost-effective method, via UPS, FedEx or USPS by either First Class mail, Priority Mail or Parcel Post. All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping. You may purchase insurance and tracking at an additional cost. Please message me for those details.
Shipping times vary from state to state. If you require expedited shipping, please select that option at checkout. Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline (especially during the winter months). Refunds for shipping or items that are not delivered within the time frame given by USPS or that you do not receive although tracking information shows delivered, will not be given UNLESS you've paid for Express or other guaranteed services which USPS refunds.
If you wish to purchase insurance for your item(s), please message me prior to placing your order.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.